Preliminary Information Form
Last updated: 01.10.2026
This is an English translation provided for information. The Turkish version of this form is the legally binding one.
This form is provided under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, to inform the BUYER before the booking is completed.
1. Seller Details
- Company: Bce Grup Dış Ticaret Limited Şirketi ("Istanbul Prime Transfer")
- Address: Sinan Paşa Mah. Şair Nedim Cad. No:2 İç Kapı No:4 Beşiktaş / İstanbul 34330
- Tax office / number: Beşiktaş / 1601567076
- MERSIS number: 0160156707600001
- Phone: +90 531 691 55 13
- Email: istanbulprimetransfer@gmail.com
2. Main Characteristics of the Service
Private (VIP) transfers, hourly chauffeured car hire and day tours with chauffeured vehicles. The pick-up and drop-off points, date, time, vehicle type, number of passengers and selected extras are chosen by the BUYER during booking and shown as a summary before the payment step.
3. Total Price
The total price, including all taxes and any bridge or motorway tolls, is shown in the booking summary and at the payment step in the currency chosen by the BUYER. The price shown is fixed; as long as the route and scope of the service stay as booked, no extra charge is requested afterwards.
4. Payment and Performance
Payment is made in cash in the vehicle on the day of service, or by credit/debit card on the website with 3D Secure. The SELLER neither sees nor stores card details. The service is performed on the date, at the time and at the meeting point stated in the booking.
5. Cancellation, Refunds and Right of Withdrawal
The BUYER may cancel the booking before the service time through the link sent to them or by contacting customer service; the full amount paid is then refunded to the card used within 14 days at the latest. If the BUYER does not come to the meeting point (no-show), the price is not refunded.
Under Article 15(g) of the Regulation on Distance Contracts, there is no right of withdrawal for services that must be provided on a specific date. The SELLER nevertheless offers free cancellation before the service time.
6. Complaints
The BUYER may send complaints and requests to the SELLER using the contact details above. For disputes, the Consumer Arbitration Committees have jurisdiction within the monetary limits announced each year by the Ministry of Trade; above those limits, the Consumer Courts have jurisdiction.
7. Confirmation
The BUYER completes the booking by confirming at the payment step that they have read and accept this form and the Distance Sales Agreement.