Frequently Asked Questions

Our fleet includes Mercedes-Benz, VW, V-Class, E-Class, S-Class, VIP minibuses, and luxury sedans. All of our vehicles are regularly maintained, insured, and comfortable.

For all airport transfers and VIP services, you can make your payment either by credit card or in cash directly in the vehicle.

You can easily make your airport transfer reservations online through Istanbul Prime Transfer or via our 24/7 WhatsApp support line. Simply fill out the reservation form completely to finalize your booking. Your VIP transfer vehicle details and booking confirmation will be sent to you via email.

Yes, in the VIP vehicle options you select, services such as free Wi-Fi, TV, cold beverages, wet wipes, and charging ports are available.

Yes, all our drivers are licensed, experienced, and have completed professional driving and customer service training. They meet strict standards in terms of attire and conduct.

We primarily operate in Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), but our services are available throughout Turkey.

Yes, the price quoted at the time of reservation is fixed. No additional charges will be requested later.

If you provide your flight number, we track any delays and adjust your transfer accordingly. We wait up to 60 minutes after your plane lands. If we are unable to reach you or you do not appear at the meeting point, your VIP transfer will be automatically canceled.

Yes, we offer VIP transfer services to many cities across Turkey. You can contact us anytime via our 24/7 WhatsApp line.

Yes, we offer a wide range of VIP minibuses, midibuses, and buses for groups of 6, 13, 27, 46, or 52 people.

Yes, we offer corporate clients exclusive benefits such as monthly invoicing, priority reservations, and special pricing.

You can cancel your reservation via the confirmation link sent to you by email or WhatsApp, or by contacting our WhatsApp customer service directly. A 100% refund guarantee is provided for all cancellations.

The airport transfer reservation form requires: Your full name, Phone number, Destination, Number of passengers, Names and surnames of other passengers, Email address, Flight number. Make sure your email and phone number are accurate. Providing your flight number is essential to ensure your transfer vehicle arrives on time.

If you do not provide your flight number and we are unable to contact you via the provided phone or email, your transfer will be automatically canceled 30 minutes after the scheduled reservation time.

Istanbul Airport Meeting Point (IST): After clearing customs and collecting your baggage, please proceed to Gate 14. You will see the PRIME board displayed on the panels. Let our staff know your name and reservation code. Due to operational reasons, your vehicle will arrive within 10 to 20 minutes. Sabiha Gökçen Airport Meeting Point (SAW): After completing customs and collecting your baggage, proceed to the exit gate. You will find our M55 welcome sign across from Column 10. Provide your name and reservation code to our colleague. Due to operational reasons, your vehicle will arrive within 10 to 20 minutes.

A confirmation email will be sent to your email address once your reservation is completed. Please make sure your email information is correct. Additionally, 24 hours before your trip, a confirmation and trip reminder will be sent to your WhatsApp number.

For pickups from an address, our driver will be waiting in front of the provided location. The driver will have your name and contact information and will confirm your identity before starting the transfer.

Yes, if there is a change in the route, an extra fee may apply depending on the distance. For more information, please contact our customer service.

Yes, we offer chauffeured private tour packages covering the historical and touristic locations of Istanbul and other cities in Turkey.